Terms and Conditions

1. Introduction

1.1. This website is administered and maintained by SC HEALTHY MEDICAL SRL and hosted by Amazon Web Services company servers.

1.2. Copyright: The entire content of the website www.renadyl.ro/ www.renadyleurope.com - images, texts, graphics, symbols, WEB graphic elements, scripts, programs and other data - is the property of Healthy Medical and its suppliers and is protected by the Copyright Act and the laws on intellectual and industrial property Use without the consent of www.Renadyl.ro / www.renadyleurope.com , any elements listed above shall be punished according to the laws in force.

1.3. Using (visiting or purchasing products) this site implies acceptance of these terms of use. To use the site in the best conditions, it is recommended to read this document carefully. SC HEALTHY MEDICAL SRL reserves the right to make changes to these provisions without further notice. The latest version of the Terms of Use can be read at any time using the "Terms of Use" link in the Useful Information menu.

2. Links

2.1. SC HEALTHY MEDICAL SRL is not responsible for the content, quality or nature of the sites reached through links from this site (commercial or advertising links). The responsibility for these sites is borne entirely by their owners.

3. Limitations of Liability

3.1. SC HEALTHY MEDICAL SRL does not assume responsibility and cannot be held guilty for damages caused by using in any way the products purchased through this website. The website www.renadyl.ro/www. renadyleurope.com and related materials are used "as is" and "as available" without warranties of any kind.

3.2. SC HEALTHY MEDICAL SRL does not provide any guarantee, neither expressly nor implicitly, with regard to including, but not limited to, the operation of this site, the information, content, materials or products on site, as well as their suitability for a specific purpose. SC HEALTHY MEDICAL SRL does not guarantee that this site, its servers or e-mails sent on behalf of healthymedical.ro are free of viruses or other harmful components.

4. Brands

4.1. SC HEALTHY MEDICAL SRL guarantees the user limited access, in personal interest, to this website and does not grant him the right to download or modify partially or fully the website, to reproduce partially or fully the site, to copy, sell/resell or exploit the site in any other way, for commercial purposes or contrary to the interests of the site www.renadyl.ro / www.renadyleurope.com, without the written consent of its owner.

5. Access to the site

5.1. The SC HEALTHY MEDICAL SRL company guarantees the user limited access, in personal interest, to this site and does not grant him the right to download or modify the site in whole or in part, to reproduce partially or the entire site, to copy, sell/resell or exploit the site in any other way, for commercial purposes or contrary to the interests of SC HEALTHY MEDICAL SRL, without its written consent.

6. Comments, communications and other data/information

6.1. Those who access/visit the site can make comments and any other communications, can send e-cards, send suggestions, ideas, questions or other information, as long as their content is not illegal, obscene, threatening, defamatory, does not in any way disturb the privacy of other people, does not infringe intellectual property rights, does not contain viruses, texts regarding various promotional campaigns, chain letters, mass emails or any other form of spam. Persons who will use a false e-mail address or send electronic messages or any other communications in the name of another natural or legal person or in the name of any other entity will be penalized in accordance with the laws in force.

6.2. SC HEALTHY MEDICAL SRL has the right (but not the obligation) to delete any such contents identified on the site. SC HEALTHY MEDICAL SRL will not bear the responsibility nor can it be obliged to any compensation for any damages caused by such communications.

6.3. In the case of sending or displaying materials/documents, it is considered that the user grants SC HEALTHY MEDICAL SRL and its affiliates/associates the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, modify, adapt, publish, translate, create derivative works, as well as the right to distribute, to present these contents anywhere in the world, by any means. It is also guaranteed to SC HEALTHY MEDICAL SRL and its affiliates/associates or those to whom you license the right to use the name you associate with such content.You warrant that you have all rights to the content you display or transmit on the site, by any means, so that by using such content, not to cause harm to any person. SC HEALTHY MEDICAL SRL assumes no responsibility for the content of messages/communications displayed/transmitted by a user through the website www.renadyl.ro / www.renadyleurope.com.

7. Information Security

7.1. This site uses security measures against the loss, alteration or misuse of information that is under our control. However, the company SC HEALTHY MEDICAL SRL does not assume responsibility for the loss of information caused by software errors with which the site is designed and hosted. We are also not responsible for errors in the security of the server that hosts the site.

8. Partners

8.1. SC HEALTHY MEDICAL SRL has re-seller contracts with important representatives of the products present in our portfolio. About the quality of the products, about the authenticity of the brand and about any other concerns about a specific brand or a specific product, the customer can contact the representative of the respective brand or the importer in Romania.

9. Disclaimer

9.1. The content of the site (texts, product descriptions, technical characteristics, images, symbols) was compiled in close collaboration with the suppliers of the presented products. For this reason, SC HEALTHY MEDICAL SRL does not assume responsibility for the product descriptions presented in our store, these being identical to those made available to us by the suppliers of each brand.Also, the images are presented on the website as an example, and the actual delivered products may differ from the images in any way (color, accessories, appearance, etc.) SC HEALTHY MEDICAL SRL understands the importance of the information presented on this page and makes permanent efforts to keep it updated. The only situation in which the information presented may differ from that of the product is when the manufacturer makes changes to the specifications to him, without informing us in advance.

9.2. SC HEALTHY MEDICAL SRL cannot guarantee the availability in stock of all displayed products. For this reason, SC HEALTHY MEDICAL SRL assumes the right not to fulfill a certain order in case the respective product disappears from the current offer of the supplier. The customer will be notified within the average processing time of an order (2 working days) if due to the unavailability of the stock of a product the delivery time is extended or the order cannot be fulfilled. The customer will be released the blocked amount on card for the respective order. Any complaint regarding the quality of the products, delivery or payment will be brought to the attention of SC HEALTHY MEDICAL SRL in order to solve the problem reported by the customer if the products cannot be delivered or suffer malfunctions during delivery, the customer can request the immediate return of the amounts already collected by the company SC HEALTHY MEDICAL SRL, but not other compensations. SC HEALTHY MEDICAL SRL condemns fraud attempts and provides all the necessary support to recover any losses.

9.3. By agreeing to this document, the customer fully assumes these risks.

9.4. The maximum value of SC HEALTHY MEDICAL SRL's obligations towards any customer in case of non-delivery or improper delivery is the amount collected by SC HEALTHY MEDICAL SRL from this customer.

10. Suggestions, complaints and referrals

10.1. Suggestions, complaints and notifications can be sent to the email address, and the response time depending on the situation presented is +/- 72 working hours. We recommend that you also read the information below such as and those from the contact page

The Customer Relations Department can be contacted as follows*:

Email: office@healthymedical.ro

Schedule (excluding public holidays):

Monday - Friday: 9:00 - 16:00

11. Return of ordered pharmaceutical products

11.1. Pharmaceutical products are NOT returnable.

12. Stocks displayed on the site

12.1. The stock displayed on the website next to each product represents information related to the physical stock. The price displayed on the website next to each product is only valid for online orders.

13. General conditions for the purchase of Farma products displayed on the website

13.1. The customer must be registered in the account created on the website www.renadyl.ro / www.renadyleurope.com.

13.2. Selected products must be available in stock online.

13.3. The quantity added to the basket must not exceed the maximum accepted for the purchase of the respective product. Healthy Medical is in the retail trade, for this reason there are limitations on adding products to the basket. The limitation is dynamic, it is not standard, so for most products a maximum of 10 pieces can be added to the shopping cart, but there are also products for which the limitation is a maximum of 3, 5, 6 pieces per order.

13.4. When the maximum limit is reached for a certain product, a notification message will be displayed on the screen to this effect "Information - the requested quantity exceeds the maximum limit 3, 5, 6, 10 pieces per order"; The customer must choose the delivery method available for the desired products. In the product description, there is the Delivery Options section where the variants by which the products can be delivered are presented: Deliverable in Easy Box via Sameday, Deliverable to the door via Sameday, Fancourier DHL, UPS, GLS. Attention, there are products on the website with the title of presentation (price and stock) that cannot be ordered on the website according to the legislation in force, these are RX drugs.

13.5. The data entered for the delivery address and billing address must be correct and complete.

13.6. Payment of the order must be made online using a Visa, Visa Electron, Maestro, MasterCard card. The order whose payment is successfully completed has the status Payment has been authorized and it is visible in the Orders section of the customer's account. If the order has the status Order has been registered in the system, it means that the payment has not been completed and can be resumed only in the first 24 hours from the order history, from the Invoicing information section the first 24 hours after registration expires and can no longer be paid for.

14. General conditions for the purchase of OTC Medicines displayed on the website

14.1. OTC (Over the Counter) is a drug that can be released without a medical prescription, but not before consulting with your pharmacist or doctor to analyze whether there may be certain specific contraindications in the patient's case .

14.2. Detailed information about OTC Medicines is available on the website of the National Medicines and Medical Devices Agency.

14.3. Regardless of the type of purchase (delivery/pickup) OTC drugs cannot be returned.

15. Online order notifications

15.1. SC HEALTHY MEDICAL SRL sends notifications to customers for orders registered on the website Www.renadyl.ro / renadyleurope.com, both by EMAIL (inbox/spam and from "Netopia"), with their consent.

16. Typographic errors

16.1. SC HEALTHY MEDICAL SRL and its suppliers do not assume responsibility for printing or display errors regarding prices, features, product images, etc. In the event that the price of the product or some features of the product have been wrongly entered into our databases or wrongly displayed, and the delivery has not yet taken place, our company reserves the right to cancel the delivery of that product and notify the customer as soon as possible of the error.

17. Collection and use of personal data by SC HEALTHY MEDICAL SRL

17.1. Notification number to DataProtection: 20689.

17.2. We use the information collected from the website www.renadyl.ro / www.renadyleurope.com, regardless of whether it is personal, demographic, collective or technical data, in order to administer the registration of your accounts ., to solve your questions, to improve our website, to consult users in order to increase the quality of the products and services offered.When registering for the account, you have given your consent to the use of your personal data to be informed by e-mail or other forms of communication on website updates, new opportunities offered by SC HEALTHY MEDICAL SRL and on additional information that is in your interest as well as newsletters with useful information.Use of personal data by SC HEALTHY MEDICAL SRL is in compliance with the legal regulations in force in relation to the protection of individuals regarding the processing of personal data and the free movement of such data.

18. Disclosure and transmission of personal information

18.1. SC HEALTHY MEDICAL SRL will not transmit (through sale or rental) to third parties your personal information.

18.2. SC HEALTHY MEDICAL SRL may, however, transmit the information to third parties in the following cases:

18.2.1 With your consent;

18.2.2 If it is necessary to transmit some information in order to provide the products and services requested by you;

18.2.3 If the information is necessary for the company's partners to improve or facilitate some services or products requested by you. The partner companies have the right to use the personal data provided directly by SC HEALTHY MEDICAL SRL only to the extent that their assistance is required;

18.2.4 We may transmit personal information to public authorities or institutions according to legal provisions or in good faith if:

18.2.4.1 is provided for in a legal provision;

18.2.4.2 protects the rights of SC HEALTHY MEDICAL SRL or affiliated companies;

18.2.4.3 prevents a crime or protects national security;

18.2.4.4 protects individual safety or public safety;

18.2.4.5 this information is necessary in order to resolve various situations;

18.2.4.6 if your activities contravene the terms and conditions established by SC HEALTHY MEDICAL SRL, or the instructions for the use of certain products and services.

18.3. In the event that SC HEALTHY MEDICAL SRL merges or is acquired in whole or in part by another company, the database is transferred to the new operator. In the event that SC HEALTHY MEDICAL SRL becomes insolvent, voluntarily or involuntarily , through the liquidator, the administrator or the buyer the database can be sold, authorized, traded only with the consent of the court. .renadyl.ro / www.renadyleurope.com

19. Additional charges

19.1. The final price paid by the customer consists of the product price and shipping costs and can only be paid online.

20. Voucher

20.1. The voucher can be used in a single shopping session (transaction), in whole or in part, in compliance with all the conditions existing on the date of its grant, and in compliance with the period mentioned in each contest/campaign.

20.2. The voucher can be used to purchase one or more products.

20.3. If the purchase is not fully covered by the Voucher, the resulting difference can be used to pay online with the card to complete the purchase.

20.4. If the value of the purchases is less than the value of the voucher, its user is not entitled to receive the rest, in any way, the difference being lost.

20.5. The voucher cannot be exchanged for money/redeemed, not being allowed in any situation to issue cash representing the value of the voucher, in whole or in part, nor to return the value to the account (for voucher purchases, no rest/ the account value is not returned).

20.6. Products purchased with a Voucher won at contests/campaigns/events of the Organizer cannot be returned, except in legal cases of non-compliance.

20.7. Vouchers cannot be combined to pay for an order.

21. Legal Terms

21.1. The website www.ranadyl.ro / www.renadyleurope.com operates according to the legal provisions of the Romanian State.

22. Disputes and conflicts

22.1. Any conflict arising between SC HEALTHY MEDICAL SRL and customers is tried to be resolved amicably through an understanding between the two parties. If this is not possible, the Romanian legal provisions will apply from this field, and the resolution of conflicts is the competence of the Romanian courts.

23. Final Provisions

23.1. Orders for non-pharma products or OTC drugs (collection/delivery) registered on the website www.ranadyl.ro / www.renadyleurope.com cannot be combined or modified (adding/removing product , change of delivery method, billing data, etc.), and the customer is informed of this aspect throughout the order form, both in the shopping cart and on the order review page, before making the payment.

23.2. If any of the above clauses is found to be void or invalid for any reason, this clause will not affect the validity of the other clauses.

23.3. With the launch of the order and the purchase of the products, the customer accepts without objection the conditions and terms of use, their value being the same as that of a valid concluded contract.

23.4. For answers to the most common situations we invite you to consult the Frequently Asked Questions and How to Order pages where the steps necessary to place an order are detailed. Also, please consider the announcements displayed on the first website page.