Conditions of transport and payment

1. Delivery in Romania

1.1. Healthy Medical (Renadyl.ro/ Renadyleurope.com) uses delivery services to the door, at Easybox® ®, through the partnership with Sameday - Rapid courier, national and international

1.2. Duration or estimated delivery time, according to the table attached to point 3. Delivery fees are added to the order processing time. The processing time for an order is 2 working days, according to point 4. Processing and Delivery Terms.

1.3. The route of the parcel can be tracked by clicking on the AWB existing in the customer account, but also by entering the AWB of the order on the Sameday website

1.4. The general conditions of delivery can be viewed here.

2. International Shipping

2.1. The service is available via DHL, UPS, GLS, Sameday and the general terms, conditions and delivery rates, GDPR, Cookies related to each of the providers apply.

3. Delivery charges

3.1. Delivery fees for orders placed through the website www.renadyl.ro / www.renadyleurope.com are mentioned in the table below and are valid for orders with a maximum weight of 2 kg For orders that exceed 2 kg, a fee of 2.50 lei is applied for each extra kg. Depending on the estimated weight of the order, the delivery time is 2 working days from the moment the order is taken over by the courier company and is applied on the territory of RO.

* The list of remote locations can be consulted on the page https://sameday.ro In the case of these locations, the estimated delivery time can be extended in exceptional situations up to 3-5 working days.

3.2. The delivery fee is calculated before you complete the order, it is added to the cost of the products and is included in the amount paid online.

4. Terms of processing and delivery

4.1.The processing term for orders placed on the website www.renadyl.ro / www.renadyleurope.com, regardless of the delivery method chosen, is a maximum of 2 working days and represents both the collection and product packaging.

4.2.Duration or estimated delivery time, according to the table attached to point 3, is added to the order processing term mentioned in point 4.1

4.3.Duration or estimated delivery time can be extended in exceptional situations, such as the case of remote locations whose list can be consulted on the page Sameday - Express courier, national and international, up to 3-5 working days.

4.4.In the case of national deliveries, the courier company tries to deliver the package twice, after these attempts, if the delivery of the package was not possible, the customer is notified that he must pick up the package from the destination warehouse .

5. Areas excluded from delivery

5.1. According to the Sameday policy. For the Sulina locality, the delivery time is 5 days.

5.2. Healthy Medical can also make deliveries via easybox.

6. Delivery methods

6.1. Delivery by courier

6.1.1. Through the partnership with Sameday - Express Courier, national and international, deliveries are made through Sameday courier companies, depending on availability.

6.1.2. At the national level, the courier tries to deliver the package twice, after these attempts, if the delivery of the package was not possible, the customer is informed that he has to pick up the package from the destination warehouse.

6.2. Quick pick up from EasyBox

6.2.1. Healthy Medical customers can opt for personal pickup from easybox

6.2.2. Products can only be picked up after the order has been processed, at which point the customer receives the processing confirmation notification by email (check also the spam folder) and/or SMS (noreply)

6.2.3. After receiving the processing notification, the customer has 2 working days to pick up the ordered products.

6.2.4. The customer can pick up directly from EasyBox according to the chosen point. The program is available in easybox: Reinventing the delivery experience - Sameday Courier

6.3. Personal pickup from EasyBox®

6.3.1.Pick-up from EasyBox® is a service offered by Sameday, founded in 2019, being the largest network of Easybox®, located in major cities in the country.

6.3.2.EasyBox ® is an automated locker, from which the customer can pick up the package personally, using the pick-up code received via SMS and/or email, immediately after the delivery of the package has been confirmed by the courier.

6.3.3.The withdrawal code is unique, and the maximum withdrawal period is 2 days from its receipt.

6.3.4.The map of Pachetomatel locations, which contains indications of orientation, temperature and schedule, can be found both on our website in the product page and on the official website of our partners.

6.4. Delivery and collection of OTC Medicines

6.4.1. Healthy Medical customers (Renadyl.ro / Renadyleurope.com) can purchase online OTC medicines that are issued without a medical prescription, by order with home delivery in cities in Romania or by order with pickup from EasyBox locations in Romania. With regard to pick-ups from the EasyBox home, the provisions of point 7 remain valid. Quick pick-up from the EasyBox home.

6.4.2.Healthy Medical (Renadyl.ro / Renadyleurope.ro) can deliver OTC medicines that are dispensed without medical prescription, on EU territory.

6.4.3. The general conditions for the online purchase of OTC medicines are available on the page Terms and conditions of use art. 15.

7. Payment methods

7.1. Online payment

7.1.1. Orders placed on the Renadyl.ro / Renadyleurope.com website can only be paid by online payment, using a Visa, Visa Electron, MasterCard or Maestro bank card, through the secure system provided by Netopia, this being since 2002 one of the most secure and efficient platforms for accepting and processing online payments in Romania.

7.1.2. The payment process is carried out by entering the card data on the secure payment page, followed by the authorization of the transaction through the 3D Secure system.

7.1.3. After reviewing and saving the order, the customer is redirected to a secure payment page, to enter the card details, and if they have been entered correctly, the customer is redirected to the transaction authorization page through the system 3D Secure.

7.1.4. To authorize the transaction through the 3D Secure system, the client must use the static password established with the card issuing bank, or authorize the transaction from the banking application. When the authorization is carried out through the banking application, the client must not close the order page for the transaction to be successfully authorized, but must return immediately after confirming the authorization, to the last step performed on the Renadyl.ro / Renadyleurope.ro website, for the payment to be registered.

7.1.5. From January 2021, banks issuing MasterCard and Visa cards have activated the 3D Secure version 2 online payment standard. In order to make secure online payments, bank cards must be activated in the 3D Secure 2 system. Netopia has created a list of the 3D Secure 2 activation procedures of the most popular card issuing banks, which we invite you to access here.

7.1.6. The payment system offered by the Netopia partner works through authorization and collection. When the customer places an order on the Renadyl.ro / Renadyleurope.ro website, the amount is only blocked in the account associated with the card used. According to Visa and Mastercard regulations in the case of orders with delivery, the amount related to the order is collected when the products are handed over to the courier service.

7.1.7. More details and information regarding the secure online payment system are available on the page of our partner Netopia

7.1.8. The order with incomplete payment is recorded in the Orders section of the customer account and remains valid for payment for 24 hours. If the payment is not completed within the 24 hours, the order becomes inactive and can no longer be resumed the payment process.

7.2. Online payment in installments

Not available for this product category

8. Final Provisions

8.1. Vulky products cannot be delivered to EasyBox®. The product page mentions the delivery options available for the respective product. Being conditioned by volume, for these delivery methods (delivered to EasyBox®) you can add a maximum of 20 products to the cart.